Resume

Education

August 2023 - Present

Georgia Southern University 

Bachelor's of Information Technology

Experiences

License Insurance Sales Agent | Progressive Project - Remote

Jan 2022 - Current

• Supported the Progressive Insurance campaign, contributing to a 45% close rate and an 11.82% increase in sales through lead generation and consultative selling.

• Handled 30+ daily calls, building client relationships by identifying customer needs and providing tailored product solutions.

• Maintained a 95% customer satisfaction rate, offering exceptional service and technical support on quoting platforms.

• Collaborated on strategic marketing initiatives that improved client communication and reinforced trust.

Sales Lead | Allstate - Hybrid

Jan 2021 - Jan 2022

• Led the successful transition from remote to hybrid operations by designing schedules, gathering feedback, and coordinating with leadership to ensure smooth rollout.

• Managed team assignments, sales meeting logistics, and follow-ups to drive accountability and performance.

• Spearheaded process improvements using data analysis, resulting in more efficient workflows and increased team-wide sales.

• Mentored a five-person team, increasing average individual premium sales from $25,000 to $40,000, earning recognition and expanded responsibilities.

• Engaged prospective clients through calls, networking, and marketing outreach; tailored insurance solutions by analyzing risk and coverage needs.

• Provided regular reporting on sales outcomes, forecasts, and initiatives to guide strategic planning for stakeholders.